Patient & Family Benefactors Program:
Patient Acclaim
First my husband and I would just like to thank you (Andrea Penny) and Dr. Snow for a wonderful experience at Joslin. We learned more talking to the two of you than what we have learned in the past 3 months. I guess we thought we were going to feel rushed seeing a doctor from Boston. That he wouldn't have time to answer every question we had. Instead we felt we were the only 2 people in the whole clinic. I had written about 20 questions to ask him in order of importance to me and he answered every question on that paper almost in the exact order I had written them before I had a chance to ask them. Never did we think we would be there for over 4 hours.
When I went back to work and mentioned your name. It was amazing how many people knew who you were and how highly they thought of you and your nursing skills. I couldn't have agreed more with all of them.
Please pass this on to Dr. Snow. It is very rare to find a doctor who will sit there and answer every question and concern we had and listen to us the way he did.
Thanks again for everything!!!!
Good morning,
I know that I have said this before, and I could not say it enough, but you are without a doubt, the best! I will never in my life be able to thank you enough for everything you do to make me feel better on a day to day basis. Your level of knowledge, combined with your kind heart and compassion make you, in my opinion, the best Doctor on the planet! ... and I've seen more than a a few! I know that your job is a difficult one, and I wanted you to know that I appreciate everything you do, not just for me, but for all of the patients you help! You are a saint!
Thanks again for all you do!
A friend called me to tell me about that her husband was just seen at Joslin earlier this month, as one of the first patients in Joslin's "new program" -- JoslinCare. He couldn't say enough about how wonderful his first visit was. He saw Dr. Beaser and Karen Chalmers, and was hugely impressed with all aspects of JoslinCare - my friend was even able to recite some of the key aspects second-hand even though she personally had no prior knowledge of JoslinCare. She spoke about the diabetes management plan, the fact that patient stays put and everyone comes to them, the integration between the MD and the Partner, etc. the patient loved Karen and said that she provided great input he really valued her expertise. Apparently the patient has been misdiagnosed for many years - he's 57 and has Type 1, but his primary care provider didn't make the diagnosis correctly. Needless to say, the patient is happy to be a patient at Joslin and also be part of the JoslinCare program!!!
To learn more about the Patient & Family Benefactors Program,
click here.
