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The William P. Beetham Eye Institute


Massachusetts Eye and Ear and the Beetham Eye Institute have formed a clinical alliance to deliver highest-quality care to eye patients, especially those with or at-risk for diabetic-related eye complications.

This collaboration provides a full array of general and subspecialty eye care, backed by advanced diagnostic and ancillary services and addressing the most complex vision and eye-related problems.  From annual vision screening to diabetic eye care, cataract and refractive surgery, treatment of complicated glaucoma and cornea disease, macular and other retinal degenerations, cosmetic and ophthalmic plastic surgery, and vision rehabilitation, our physicians and staff provide world-class care to our patients.

About the Collaboration

The collaboration brings together Boston's two most advanced clinical eye departments, Joslin's Beetham Eye Institute and Mass. Eye and Ear's Department of Ophthalmology.  The alliance will allow providers to offer patients coordinated, efficient and effective care.

The Beetham Eye Institute has long been a leader in both clinical care and research for patients with or at-risk of developing diabetes-related eye disease The Institute is also a world leader in the design and development of clinical trials in diabetic retinopathy, and is involved in nearly every major clinical trial involving the treatment and prevention of diabetic retinopathy and macular edema in the United States.

The collaboration operates under the direction of medical director Dr. Lloyd Paul Aiello. Dr. Aiello is a vice-chair in the Harvard Department of Ophthalmology, as well as an accomplished clinician-scientist and a leader in the Harvard Medical School angiogenesis research group. This group first identified vascular endothelial growth factor (VEGF) as a key regulator of abnormal new blood vessels in eye disease. Dr. Aiello is also chairperson of the Diabetic Retinopathy Clinical Research Network and he currently oversees Mass. Eye and Ear’s ophthalmology service at Brigham and Women’s Hospital.

Frequently Asked Questions About This Affiliation

Will I need to pay a deductible or co-insurance for the facility use charge? 
Copayments and deductibles are determined by your insurance plan.  To better understand what your copayment and deductible amounts may be, you should contact the Member Services Department of your health plan.

Do I need a referral?
Yes.  If you have a managed care plan, you are responsible for requesting a referral from your Primary Care Physician.  In the case of Mass Health patients, two referrals, one for the facility and one for the physician should be requested.

Who do I call to make an appointment?
Appointments for patients seeking eye care from a BEI physician and Mass. Eye and Ear are scheduled by calling the Joslin Central Appointment Office at 617-309-2440.

My insurance is Mass Health.  Will I be covered?                                                                      
We accept Massachusetts Medicaid patients. If you have joined a Medicaid Managed Care plan, it is important for you to make certain that both Mass. Eye and Ear and your BEI physician participate in your plan’s network.  We do not have contracts with all Medicaid Managed Care Plans.

For questions regarding your coverage, call: MassHealth Customer Service Center at 1-800-841-2900 or visit their website at

About Your Bill

Why am I receiving two bills for my eye care?
The Beetham Eye Institute (BEI) ophthalmologists have recently become affiliated with Massachusetts Eye and Ear Infirmary (Mass. Eye and Ear), which is a licensed hospital.  As a result of this affiliation, the ophthalmology practice at One Joslin Place is now designated as a Mass. Eye and Ear hospital outpatient site.  When a patient is treated in a hospital outpatient site, the patient receives two separate bills – one bill for the physician services and another for the technical/facility charge. In contrast, when a patient is treated in other practice settings (such as with the BEI previously), the patient may receive a single bill covering all services associated with the visit.

With two separate bills, will the total charge for my eye exam remain the same?
Total patient responsibility for services received in various practice settings depends on the type of insurance the patient carries.  The total charge for services received at a hospital outpatient site is often different, and may be greater, than for similar services received in a physician’s office. Whether this impacts your personal out-of pocket payment depends on your specific insurance. If you have questions about your coverage, you should contact the Member Services Department of your health plan.

Will I also receive two separate bills for other diabetes care I receive at One Joslin Place?
No.  The affiliation between Mass. Eye and Ear and Joslin relates to ophthalmology services only, so the billing process will only change with respect to ophthalmology services.

Who do I make payments to?
Payments for bills sent from Mass. Eye and Ear should be paid to Mass. Eye and Ear.
Payments for bills sent from your BEI physician should be paid to the physician group.
Payment information is included and clearly indicated on each bill.

Download a full billing brochure PDF.

 For emergencies, our patients can call
and ask for the ophthalmologist-on-call.

For Referring Physicians

Physicians referring patients to Joslin should call

(800) 497-7338.

How Joslin works with
Referring Physicians

Referral Form (PDF)

Page last updated: January 27, 2015