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Pediatric Care Services

What to Expect

We want to make sure we meet the needs of our patients and their families as best as possible. Here is some helpful information about the Pediatric and Adolescent Unit. 

Office Visits Are an Important Part of Diabetes Care

  • Expect to have at least 3-4 visits per year.
  • In addition to these visits with the nurse practitioner, nurse educator or physician, we encourage families to meet with a pediatric dietitian/nutritionist at least once or twice per year.
  • Many families also find it helpful to meet periodically with a member of our family support team (social worker or psychologist).

Laboratory Work Is an Essential Measure of Progress

  • Expect laboratory work at least 3-4 times per year during scheduled office visits. 
  • Our child-friendly laboratory is located within the Pediatric and Adolescent Unit.

How to Reach Your Healthcare Team

Our phone lines—(617) 732-2603 —are open Monday through Friday from 8:30 a.m. to 5 p.m. eastern standard time. You may call during these hours and ask to speak with your nurse educator.

If you have an urgent question during work hours, tell the secretary who will find an educator to take your call immediately.

If you have a non-urgent question outside of those hours, please call (617) 732-2603 and leave a message. Your call will be returned on the next working day.

It is also possible to communicate about non-urgent matters with your healthcare providers here by fax or e-mail. You should first discuss it with them. You will also need to sign Joslin’s Patient Electronic Communications consent form (PDF).

Urgent Calls

If it is after work hours and your child needs urgent medical attention, call the main Joslin Clinic number at (617) 732-2400 and ask the operator to page the pediatric endocrinologist on-call. The operator will take your name and number, and the on-call physician will call you back. Please have your child’s blood glucose and ketone levels available when you call.

How to Refill Prescriptions

It is important that you always have on hand enough diabetes supplies.

You may request prescription refills in advance during scheduled visits (bring in a filled-out order form) or call our main number to tell us what you need. If you are calling in a prescription request, please have the following information:

  • Child’s name and date of birth
  • Medication or supplies needed, along with strength and quantity
  • Your pharmacy’s name and phone/fax number

Contact Information

If you have other questions or want to make an appointment, please call us at

(617) 732-2603.

Examples of Urgent Calls

  • Child has an unexplained blood glucose level greater than 400 mg/dl.
  • Child has urine ketones greater than trace or blood ketones greater than 0.5 mmol/L.
  • Child is vomiting.
  • Child is unable to eat or drink.

Page last updated: August 01, 2014