Joslin conducts remote care visits through various mediums, including telephone and video conferencing visits. Epic telehealth video visits can be accessed through the patient portal, MyBILH Chart. If you have an upcoming video visit, you can view instructions here.

If you do not have a MyBILH Chart account, the telehealth visit link can be sent to your email and/or mobile phone.

It is important to plan to make the most of your remote visit. Here is what you should have available at the time of your appointment:

  • List of questions that you want to ask the healthcare provider
  • List of prescriptions that need to be refilled
  • List of all medications that you take
  • Blood glucose meter(s), insulin pumps, and continuous glucose monitors to be downloaded
  • Blood glucose logbook (including logbook from school/childcare) or download glucose reports
  • Discuss any forms that need to be filled out and signed by the healthcare team or personal health information forms
  • Participants you would like to join the appointment 

We look forward to speaking with you during your telehealth appointment. If you need to reschedule your appointment, please contact the appointment line at Joslin at 617-309-2440.

A telehealth visit connects you directly to your provider through a secure, live-video system. It is similar to a face-to-face visit where you can see and hear your provider. Virtual (or remote care) visits encompass telehealth visits and some phone visits. Like your regular appointments, all virtual visits, including telehealth visits, occur at a scheduled date and time.

All you need is a smartphone or tablet, Apple or Android, and internet access. We recommend having the telehealth visit in a quiet, private setting, with good lighting and a strong internet connection.

Virtual Visits are offered through our patient portal called MyBILH Chart. If you do not have an account, you may sign up for a MyBILH Chart account which will allow you to view test results, request prescription refills, schedule appointments and virtual visits, and communicate with your medical care team. Learn more about MyBILH Chart.

If you have an upcoming video visit, you will need to complete preregistration. You will receive a notification 7 days before your appointment with further instructions. On the day of your appointment, you should also receive several notifications with information on how to join your visit. Learn more about joining video visits.

If you need a follow-up appointment, our scheduling team will be in touch after your appointment based upon your provider's recommendation. If you discussed a follow-up appointment with your provider, but have not heard from Joslin, please call us at 617-309-2440 or message us from your MyBILH Chart.

Where can I upload my technology (meter, pump, CGM) for my provider to see it? 

Please use the reference information below for links and directions on how to download and connect to the Joslin Diabetes Center clinic sites when applicable.

Glooko - most meters and Omnipod Insulin Pumps

Customer assistance: 800-591-3455

Quickstart Guide

Proconnect to Joslin Diabetes Center: (Reconnect code: joslin1)

Text support 650-720-5310 or email support [at] (support[at]glooko[dot]com)

You likely already have a Glooko account set up by Joslin from previous clinic visits. Check your email for an activation request which you would have received when Joslin created an account for you.

  1. Click the Activate Account button within the email and follow the onscreen prompts to activate the account. If you were given an activation code by Joslin, go to and follow the on-screen prompts to activate your account.
  2. If you cannot find your activation request email try logging in with the email Joslin has on file and click forgot password.
  3. If all else fails create a new Glooko account and you can connect to Joslin Diabetes Centers account by entering proconnect code “joslin1”.

    Dexcom Clarity

    Customer assistance: 1-877-339-2664

    How do I set up data sharing with Joslin Diabetes Center? 

    If you aren’t already connected, ask your clinician for a sharing invitation. The invitation includes a sharing code that you enter in Settings of your Dexcom CLARITY account.

    After you enter the share code, your personal Dexcom CLARITY account will share with Joslin’s Dexcom CLARITY account. This will happen automatically and continuously if you use the Dexcom CGM app as your receiver. If you use a Dexcom receiver, you will need to upload it to Dexcom CLARITY regularly (recommended every 30 days) for the data to be up-to-date.


    Tandem t:connect

    Customer assistance: 877-801-6901

    How do I set up data sharing with Joslin Diabetes Center?

    You will need to provide us with your Tandem Username and Password for initial linking of accounts.

    Medtronic CareLink

    Customer assistance: 1-800-646-4633

    Medtronic CareLink:

    How do I set up data sharing with Joslin Diabetes Center?

    You will need to provide us with your CareLink Username and Password for initial linking of accounts.


    Libre View          

    Customer assistance: 1-855-632-8658

    QuickStart Guide

    How do I set up data sharing with Joslin Diabetes Center? 

    Log into your account at the LibreView website. In settings enter practice ID Joslin617 to connect to Joslin Diabetes Center. 


    Patient Education Video Resources and Support

    In an effort to support our patients, we have compiled the following list of online video resources. Please review these videos in advance of your appointment, or in addition to your appointment as extra visual support.

    Personal Health Information (PHI) Release Forms

    At Joslin, we take privacy very seriously. If you need to share your medical information it is important to fill out the necessary paperwork. Please read and complete the necessary PHI forms and fax them to your provider. 

    Andreina Millan-Ferro speaks about telehealth during COVID.