Joslin is conducting remote care visits through a variety of mediums, including telephone and video conferencing platforms such as NextGen OTTO Health.
It is important to plan to make the most of your remote visit. Here is what you should have available at the time of your appointment:
- List of questions that you want to ask the healthcare provider
- List of prescriptions that need to be refilled
- List of all medications that you take
- Blood glucose meter(s), insulin pumps, and continuous glucose monitors to be downloaded
See Below: How to upload your glucose information from your glucose meter, Pump or CGM device - Blood glucose logbook (including logbook from school/childcare) or download glucose reports
- Discuss any forms that need to be filled out and signed by the healthcare team or personal health information forms
- Participants you would like to join the appointment
We look forward to speaking with you during your telehealth appointment. If you need to reschedule your appointment, please contact the appointment line at Joslin at 617-309-2440.
A telehealth visit connects you directly to your provider through a secure, live-video system. It is similar to a face-to-face visit where you can see and hear your provider. Virtual (or remote care) visits encompass telehealth visits and some phone visits. Like your regular appointments, all virtual visits, including telehealth visits, occur at a scheduled date and time.
NextGen OTTO Health is the software platform Joslin uses to conduct telehealth visits. NextGen OTTO Health is a web-based platform, so no app is necessary to download.
All you need is a smartphone or tablet, Apple or Android, and internet access. We recommend having the telehealth visit in a quiet, private setting, with good lighting and a strong internet connection.
You will receive an invite via email or text message from noreply [at] ottohealth.com (noreply[at]ottohealth[dot]com) or 844-978-1610. This invite will include a link to your virtual visit. If you do not see an email from noreply [at] ottohealth.com (noreply[at]ottohealth[dot]com), please check your junk/spam folder. Check out the Test My Device feature prior to the visit to make sure your device and browser is supported.
Below are screenshots of the invitation links via email and text:
A few minutes prior to your scheduled appointment time, please follow these steps:
- Click the secure link in the email/text to open the NextGen OTTO Health web browser.
- You will be taken to a welcome page. Click “Get Started”
- Fill out the required fields on the intake form: location, name and date of birth, and click “Next”.
- Once those requirements have been met, click “Join Visit”. You must allow access to your camera and microphone to proceed with the visit. If you need help with this step, please visit ottohealth.com/techsupport. Your provider, or member of your care team, will connect with you as soon as they are ready. Like an in-person visit, they are seeing other patients and may be a few minutes late.
Once you have finished your visit, click “End Visit”, and complete the brief survey.
If you need a follow-up appointment, our scheduling team will be in touch after your appointment based upon your provider's recommendation. If you discussed a follow-up appointment with your provider, but have not heard from Joslin, please call us at 617-309-2440.
If you are experiencing NextGen OTTO Health technical issues, visit ottohealth.com/techsupport for self-service tech support, or contact Joslin’s Patient Portal Tech support line at 617-309-2454.
